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RETURN MERCHINDISE POLICY
RETURN MERCHANDISE POLICY
“All goods are sold As-Is and all sales are final”
Mazaadi does not offer any guarantees on the merchandise we offer as an auction with various goods’ condition and there are no exchanges or returns possible.
Having stated that, we are not perfect and unintentional mistakes can occasionally happen. If you ordered case of clothing and we shipped, you a case of toys or if you ordered 250 units of cosmetics and received 200 of them – we would make up for that. If you ordered New Overstock Merchandise and received Customer Returns in error – you would be fully compensated.
However, if you ordered a load with 3,973 units, and you received 3,965 – then we will probably inform you that occasionally discrepancies do exist in manifests and one should take that into account when working with such goods. If you ordered a Customer Returns Kitchen Pallet and received some defective units, we will probably inform you that customer return pallets can and do include a percentage of defective units. If you ever have any issues or concerns with your orders, please do contact or email us and we will always strive to resolve your issue quickly and fairly with the aim of making sure our customers are always satisfied in their experience dealing with us.
When arranging your own shipping, you or your transportation agent are responsible for the unit count and verification of the Merchandize purchased prior to removal from Warehouse Facility. If the merchandize are not acceptable for any reason, immediately inform a Liquidity Services Employee prior to removal, because claims cannot be made after removal. Alternatively, when you pay Mazaadi to arrange shipping, issues with the shipment on delivery should be noted on the “Bill of Lading/Delivery Note” and mobile video shooting is highly recommended for documentations of the issue. You then have (two) Business Days after delivery date of merchandise to submit an online dispute form for shipment issues, or for any incorrect or inaccurate Listing description of the Merchandise. Thereafter, a buyer’s right to make a claim expires. For more information on filing a dispute claim, please click here. Note, you must log in to your account in order to view this form.
This would be determined during the dispute process. For more information on filing a dispute claim, please click here go to RMA/Dispute Section. You must log in to your account in order to view this form. Please do not return merchandise before being asked by Mazaadi Team to do so, as this would prevent us from efficiently tying your merchandise with your account and the dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.
To file a dispute, click here. Note, you must be logged in to your account in order to view this form. We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by Mazaadi. Supporting documentation such as photographs, video clips and/or detailed manifests are an essential part of the claims process, so please include it when submitting the dispute online. See the section called “What do I do when I received the merchandise” for more info.
If the items were damaged in transit for arranged shipments, Buyer will contact us so that Mazaadi will file a claim with the carrier/shipping service company and provide a resolution to the buyer.
If the items received are not in the condition stated within the auction details, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, Mazaadi will investigate the matter and come to a resolution to be adhered to by both buyer and seller.
For more information on filing a dispute claim, please visit section “Despite” in your My Account dashboard. You must log in to your account in order to view this form.
