Shop By Clothing & Accessories
Handbags & Accessories
Children's
Sleepwear & lingerie
Men's
Other Clothing & Mixed Lots
Shoes
Uniforms
Women's
Frequently Ask Questions For Seller
General
Mazaadi is a B2B platform that was created to allow retailers, manufacturers, wholesalers, distributors and corporations of 1& 2 Tier Brand holders the ability to liquidate their surplus inventory.
The Mazaadi platform can be used to liquidate excess inventory including; overstock, closeouts, customer returns, shelf pulls or refurbished goods across hundreds of categories. Mazaadi system supports shipment services upon request both courier and freight shipments. For details, please visit Good Conditions section.
Becoming A Seller
Please go to the Welcome! Sign in section at home page to get started. We promise it’s a quick and easy process.
To register as a Vendor, you will be required to upload your business Commercial Registration/ID as well as your VAT certificate/ tax certificate depending on the county of your business. These are mandatory requirement for B2B Auction platform as well as to help us abide to respective countries regulations as per auction marketplace transactions place of occurring.
Applications are constantly being reviewed and are typically approved or rejected the same day they are submitted. Applications submitted outside business hours will be reviewed the next business day for approval. All applicants will receive an email with a decision whether they are approved or rejected.
Depending on Auction marketplace county. All Mazaadi Auctions prices are inclusive of VAT/GST and it should appear on Vendor Sales Invoice as per regulatory directions of respective auction marketplace authorities.
Mazaadi upon a successful bidding transaction generate a “Confirm Sales Order” to buyer which includes the Bidding cost inclusive of VAT/GST based on country of transactions.
Such sales order shows all related information, vendor name inclusive of VAT, Id, address contact as per ZATCA guidance of respective auction marketplace, here Saudi Arabia. Hence, you will be able to issue an invoice to buyer. So, Mazaadi acts as an agent to facilitates auction transactions digital platform only and all business transactions are done by vendors themselves. Once, you issue an invoice we will share the same to buyer via e mail.
Upon requesting to register and submitting your business legal documentations. An agent will be assigned to your account. Based on undersigning of your business vertical industry, Auctions counts, volumes, locations a Contractual Agreement will be discussed and to be concluded on a win-win business relationship.
Listing Creation
After your application has been approved and a ContractualAgreement is signed. Mazaadi account manager will conduct a training session to your team and will take them live step by step to upload your 1st auction listing. Do not worry, the platform has a vendor supervisor matrix with multi authority privileges.
Further, vendors do not have the privilege to publish directly, Mazaadi OperationsTeam will need to review all auctions listing before they go live. Hence, you are covered.
Mazaadivalue proposition it to help vendors to liquidate surplus inventory in bulk. The customer base that visits and buys from this site is looking for bulk quantities of product. No limitation has been explicitly set in the system; however, sellers are encouraged to bundle items in larger quantities to maximize their potential for a successful sale.
All prices to buyers are VAT/GST inclusive – based on auction marketplace, so sellers need to take this point into consideration while deciding their selling auction price.
Seller can control each auction by setting a reversed price, so they guarantee the auction is not successful, unless their target selling price is meet.
In order to have a listing approved on the platform sellers are required to submit:
- Listing title
- Listing description
- Sale price
- Total retail price of all goods in the load
- Total quantity of items in the load
- At least one (1) manufacturer
- At least one (1) category
- At least one (1) photo of the listing
- Manifest in excel format (sample manifest is available at Vendor Dashboard or Will be shared with vendor)
- Packaging details
- Goods Condition/ functionality of goods
- Shipping weight and dimensions
Listings are typically approved or rejected within the same business day. Listings submitted after 6pm of county of marketplace will be reviewed the following business day. Sellers are notified by email notifications upon listing by the system. In the event of a rejection a reason will be provided and the seller will have the ability to correct the issue and resubmit for approval.
All customer service requests are handled on site via Help& Support Section and chat by our customer support agents and/or ChatBot as well as by email and phone.
In the event our customer support staff is unable to accurately answer a buyer’s request they will reach out to sellers via email to answer the buyer’s request. It is advisable to monitor the email inbox you configured when you created your account regularly to help us facilitate sales on your behalf.
Order Management
Mazaadi auction platform or Applications has been built to give the vendor peace of mind in terms of statistics and performance.
The vendor store dashboard is rich with elements that enables an overall sight of a full range of statistics and indicators on auctions, orders, revenue, social media engagement, admin …. etc.
Sellers have the ability to cancel an order up until it is marked “Paid” with prior approval from the administration team at Mazaadi. After that point the “cancel” order button will no longer be available for the listing. If a seller cancels an order they will be prompted and asked if they would like to relist the merchandise again. Abuse of order cancellation will result in termination from selling on the site.
Shipping
All Mazaadi Auctions are based on fulfillment partners/vendor warehouses locations associated with each auction. The buyer may elect to arrange their own shipping,or elects to utilize MazaadiShipping facility, a quote will be provided forbuyer approval and payment. When a payment is received, we will arrange for shipment of merchandise to buyer location.
Dispute
If a buyer initiates a dispute, our support staff will collect pictures/videos and supporting evidence from the buyers to investigate their claim. Mazaadi support staff will investigate their claim and develop a resolution that will be provided to both the buyer and seller for agreement. Buyers must initiate a dispute within two (2) business days of receiving their shipment. If a dispute is initiated payment for the order will be held in escrow by Mazaadi until the resolution process completes. This typically takes up to one week. If no agreement can be reached between the buyer and seller, they will then enter an arbitration process administered by the auction marketplace Chamber of Commerce.
