Auction of:

Frequently Ask Questions For Buyers

Registration

Please go to home page > header section > register.
We promise it’s a quick and easy process.

Yes, any business can buy from Mazaadi as long as you ship to a Saudi-based shipping address. If you plan to export items, you are responsible for ensuring that they are eligible for export and you comply with all applicable requirements. On limited occasions, certain partners prohibit shipment of items outside the Auction Marketplace country; in such cases we will indicate any restrictions in the listing.

Mazaadi is a B2B auction platform that facilities movement of liquidated merchandise from tier 1&2 retailors to Small & Medium Business (SMBs) and Small Office/ Home Office (SoHo). Therefore, yes you will need to have a legal trade entity to buy.

As Mazaadi is a B2B auction platform, it requires all register buyers – based on respective market place – to have Business Commercial Entity or other legal trading status, such as Freelance Practitioner Certificate – in Saudi Arabia. Hence you will need to have a business status to participate in auction of Mazaadi. Reselling merchandise is left for your own decisions, while it is encouraged that you contact the nearest chamber of commerce to you for advice.

The answer depends on whether you are a buyer or seller, the market place where you reside and the location of the Vendor. For example, in Saudi Arabia, if you are a Buyer then you will pay for VAT. While there is no sale tax in Saudi. So, the situation depends on the market place of transaction.
Mazaadi platform or Applications process bids transactions taken into account such as principle of marketplace andthe related VAT/Sales tax is calculated accordingly.

We accept most major credit cards, debit, and direct transfer to our bank accounts. The payment method depends on the market place as we operateacross many countries and adhere to guidance and rules set by receptive Central Banks.
However, to have a functional account that you are able to bid. A Source of payment will need to be defined to authenticate the credential of users.
For further information, you may contact us via Help & Support section for detailed answers.

If you are about to complete a “Purchase Now” order, but changed your mind, simply take your finger off the swipe bar at the end of the process to stop your order.
Unfortunately, orders that have already been successfully placed cannot be cancelled.

BIDDING & ORDERING

Search for auctions easily using one of the following methods:
Home Page:
Some of the best deals are featured in the Hot / Featured Auctions section on the Home Page. Additionally, by clicking on a category within the header navigation you can begin a broad search and narrow your results using our filtered options on the left side.
Search Bar:
Use the search box to find auctions by keyword, product category or location.
Email Alerts:
Sign up for Email Alerts and receive weekly emails and / or occasional Special Alert emails depending on your preferences.

Search Brand/Store:
Searching by brand / store will be product / sub-categories as most of the vendors are specialized in one brand or multi-bands in a specific trade activates.

We do our best to facilitate win-win successful deals. As such we have comprehensible descriptions of merchandise offers for auction to help sellers and buyers be fully aware of the goods’ conditions and adapted classifications. The descriptions cover product’s description, nature of the product in the sales cycle, packing, labeling, functions, handling, condition description …etc. For comprehensive description visit the link Product Conditions.
You may sign up for our News Letter and Email Alerts or You will need to visit us frequently as we have regular new listings.

Each product page shows the vendor’s name as well as the location of the merchandise. This is very important to you as a buyer, since you are responsible for shipment and you may request for shipping quotation or, pick the merchandise yourself. Shipment cost is a factor of your final cost of bidding and you will need to keep an eye on “location” search.

You can place your bid by entering your maximum bid amount in the box on any auction page. Once you click “Place Bid,” we will ask you to provideor selectyour shipping address. In addition, if no credit card is found on thefile, we’ll require one to be provided at this time. Upon selection, the system will display a confirmation screen of your desired bids, allowing you to verify your information before you “Confirm Bid”.

We require all participants to have complete updated register profile with payment method and shipping address to conclude the bidding process. This insures equal and fair chances to all possible bidders. By doing so, we improvethe bid’s process and success rate for all parties including our suppliers.

You can use “Proxy Bidding” to automatically bid on your behalf. To use this feature, enter your maximum bid amount (highest bid you are willing to pay) into the bid box on the auction page. The system will record your maximum bid amount and place a bid at the current lowest minimum bid.
If another bidder outbids your lowest minimum bid, the system will automatically place another bid putting you back as the current winning bidder. The proxy bidding system will continue to make the lowest minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your maximum bid. Proxy bids are completely private and are never displayed to other bidders.

“Buy Now” is a feature that allows you to instantly purchase an auction for a fixed price rather than placing a bid. This feature is only available for certain sealed bid and regular auctions.
If an auction is eligible for a fixed price, you will see the required fixed price listed. Please note that by clicking on the “Buy Now” button and confirming your purchase on the following pages, you will have won the auction and are required to complete payment immediately.

A bid only goes through once you see a confirmation acknowledgment. If this confirmation does not appear, your bid is not valid and was not accepted. If you do not see a confirmation, you will need to refresh your page and revisit the bidding page. Alternatively, you may call our Help & Support team immediately for help.

You will receive an email indicating in that another bidder has outbid your highest bid amount. If the auction is still open, you will have a chance to place a new bid by going back to the auction page or by logging into My Account.

You can monitor the status of your bids by going to the My Account page. There you’ll see auctions you’re actively bidding on, watching and those you’ve won.

If you’re the highest bidder at the end of an auction you will receive an email with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and/or delivery to the shipping address on file.

Your bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted. If you are the winner and unable to complete the transaction, please contact us through the Help & Support section as soon as possible to determine your options.

When a bid is submitted within the final 5 minutes of an auction, the auctions extend its closing time by an additional 2-5 minutes in order to prevent “Auction Sniping “- the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids placed in the last minute. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.

Quantity variance is the percentage of items that are deemed to be either in excess of, or less than the amount listed on the auction; ranging about2% per auction. For example: the lot you are viewing has100 items with a 2% quantity variance. You should expect to receive between 98 and 102 items.

Unlike a standard auction, a sealed bid auction does not allow buyers to view the bid history, or the minimum bid required to win the auction. Therefore, to place a competitive bid, buyers should indicate the highest amount they are willing to pay for that auction. The winning bidder is the one who submits the highest bid, so long as it meets the confidential minimum amount set by the seller. This winner will receive an email notification of the auction close time with instructions for completing payment.

SHIPPING

In general,pallets measure approximately 48 in Lg x40 in Wdx42 in Ht or(120 cm Lg x 100 cm Wd X 100 cm Ht). Pallets may also contain non-standard or over sized items. These items will be sealed and secured with shrink wrapping. Cases are smaller boxes that are easier to handle and aresorted by condition and category.

Mazaadi had contracted leading shipping companies to help facilitates shipment. Freight shipping costs are calculated based on the pallet’s weight, dimensions and distance of final delivery address.
You may request a quotation once you win an Auction Bid and require a third party to shipment.

Pallets are shipped via a third-party freight carrier. Once your order ships, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases below 40 Kg will arrive via ground shipping. Cases above will also ship via a third-party freight carrier. We are able to ship to residential addresses for your convenience.

We will ship to any street or mailing address in the occurring marketplace with most competitive prices via our selected shipper.

Yes, you may arrange for your own shipping arrangement. Simply, communicate with us and an agent will share with you allthe formalities, timing and place of picking your merchandise.

Most orders ship within 2-3 business days following shipment order confirmation and payment. Pallets generally arrive within 5-7 business days. Cases generally arrive within 2-5 business days.

You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to some hours after the order has shipped to be fully trackable.

You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, in the order history section of your account, and on the packing slip that comes with your shipment.

Please contact us within 24 hoursif there is an issue with your delivery. If you refuse the ordercharges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet, please note any issues on the Bill of Lading (BOL) as well.

If this happens, contact us within 24 hours. If you ordered a pallet, please document these issues on the shipment delivery Notice and take photos/video by phone on arrival, as well.

REFUNDS & DISPUTES

We stand behind the accuracy of our manifests in terms of condition and composition. If there is a difference greater than 2%, please email us at help@mazaadi.com within 2 working days of receiving your order. We will get back to you within 1-2 days with next steps. We aim to resolve all disputes efficiently and fairly. Please view our Return Merchandise Policy to learn more about how to file a claim on a Mazaadi lot.

Please contact us within 24 hours if there is an issue with your delivery. If you refuse the order charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet, please note any issues on the Bill of Lading (BOL) as well.

We cannot offer any returns or exchanges. If you have any issues with your order, please read our Return Merchandise Policy and follow the recommended procedures that have been set to protect all parties’ interest and to documents happening as it occurs.

DEFINITIONS

Original Retail represents the estimated listed price when the product was first released to market. Original Retail prices are provided for your reference and may not always represent prevailing offers in current marketplaces. Original Retail is based on the new condition and does not reflect offers of non-new conditions. Furthermore, it does not include offers with discounts, rebates, season sales, or other price adjustments.

Total original retail represents the unit estimated original retail value multiplied by unit quantity.